Utility/ Water/ Sewer

Billing for Services

Currently, the Water and Sewer services are billed monthly, and are due in full by the due date. If payment is not made by the 30th day of the month a late fee of $5.00 will be added to the bill. If a bill is not paid within 10 days after the 30th of the month, a $20.00 fee will be charged and water service may be disconnected. 

Payments may be made in person at Town Hall during normal business hours, by mail, by bank draft, or online. No payments are accepted over the phone. Payment drop boxes are located at Town Hall, 104 S. Williamson Avenue, by the front door and as you exit the parking lot. Payments placed in the drop box after 5 p.m. will be considered next-day payments.
Click here to pay your bill online

To have your payment drafted from your bank account, please submit a Bank Draft Authorization Form in person at Town Hall or by mail at Town of Elon, P.O. Box 595, Elon, NC 27244.  

Failure to receive bill in the mail does not excuse responsibility for timely payment or prevent service disconnection. The Town of Elon is not responsible for failure of the U.S. Postal Service to deliver bills. There will be a return check fee charged for all returned checks.

Application for Water and Sewer Services

An application for water and/or sewer service must be completed and submitted to the water department. Applications are available at Town Hall or downloaded here: Water Turn On Service Application. All renters are required to pay a $125.00 deposit for water/sewer service. Water service can be turned on during business hours Monday through Friday except on holidays. 

To discontinue water/sewer service, please submit a Water Turn Off Application. 

Applications for to start and stop service can be emailed to elonwater@elon.gov or submitted in person at Town Hall located at 104 S Williamson Ave.

State and local laws prohibit tampering with this service.

For any water and sewer emergency during normal business hours (Monday-Friday, 8am–5pm), please call Deborah Morrison, Utility Billing Clerk at 336.584.0282 or contact Public Works 336.584.9600. After hours or on weekends, please dial 911.