Online Payment Services

Pay Water Bill via Payment Portal

                               NEW ON-LINE WATER BILL PAYMENT PORTAL

EFFECTIVE FEBRUARY 1, 2023 THERE IS A NEW ONLINE PAYMENT PORTAL FOR WATER BILL CUSTOMERS. IF YOU ARE CURRENTLY AN ONLINE PAYMENT CUSTOMER PLEASE REGISTER ON THE NEW PORTAL BY FOLLOWING THE INSTRUCTIONS (see below). IF YOU NEED ASSISTANCE FEEL FREE TO CALL THE WATER DEPARTMENT AT 336-584-0282.

Directions to set up payment portal

• The new portal will ask you to create a new profile, using your name, email and a password that you create.
• Once that is completed, you will be logged in. From that new screen, you will select “Add Account”. You will then be asked to put in your address (do not spell out St Dr or Ave, use the normal abbreviation) and your existing account number.
• Once you save, you will be all set to pay your utility bills, and see your 12-month history.
• If you choose to pay your bills without creating a new account, from the portal page just select “Quick Pay” and enter your payment information. Using this method will not show you the payment history for the account.

Set up Auto Draft Payments

Payments may be made in person at the Municipal Building during normal business hours,  by mail, by bank draft, or online. Please submit a Bank Draft Authorization Form to allow for a bank draft by mail or in person.

Water Rates and billing 2022

For question contact the Utility Billing Clerk at 336.584.0282

For questions contact the Elon Police Department at 336.584.1301

To calculate the fees owed, please see the schedule of Planning and Zoning fees here. To make sure your payment is credited to your project, please provide the project name and location in the notes section. For questions, please contact Pamela DeSoto at 336.584.2859.

For questions, please contact Deborah Morrison at 336.584.0282.

This service has fees of $2.95 for an E-Check and 2.65% for Credit or Debit card payments. For questions, please contact Michele Tyndall, Tax Collector, at 336.584.4828.