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We are transitioning to Monthly Billing!

The Town of Elon is transitioning customer from bi-monthly to monthly billing starting on October 1, 2021.

Monthly billing is standard for most utilities and businesses, and better aligns with other monthly expenses. In addition, monthly billing provides more timely information about water use and more frequent opportunities to identify and repair household leaks that might otherwise go undetected.

What You Should Know

  • With monthly billing, water customers will receive 12 bills per year, instead of six.
  • Bills will be due monthly instead of bi-monthly. Check the bill for the due date.
  • If you use automatic bank drafts, your payments will automatically adjust. However, if you established recurring payments through your personal banking website, you will likely need to adjust the payment frequency.
  • During the transition period, some bi-monthly bills may reflect more than or fewer than 60 days of service, and some monthly bills may reflect more than or fewer than 30 days of service.
Thank you for your patience during the transition to monthly billing. Should you have any questions, please refer to the Monthly Billing FAQ’s below or email Deborah Morrison at dmorrison@elon.gov.

Frequently Asked Questions

  • Why is the Town of Elon moving to monthly billing?

    Monthly billing offers customers smaller, more manageable payments and better aligns with other monthly expenses, making it easier for you to manage household budgets. A monthly bill is also a better tool to help you understand consumption habits, because it provides more timely information about water use and more frequent opportunities to identify and repair leaks that might otherwise go undetected.

  • Will I still be able to pay my bill online?

    Yes, you will be able to view and pay your monthly bills online. Click here to pay online.

  • If I set up recurring payments (i.e. bill paid automatically from checking account), do I need to change anything?

    If your recurring payments are set up through automatic bank drafts, you do not need to change anything – your payments will automatically adjust. However, if you established recurring payments through your personal banking website, you will likely need to adjust the payment per the monthly due date reflected on your bill.

  • What changes can I expect on my bill?

    Your water charges cover a period of one month instead of two, and bill payment is now due monthly rather than bi-monthly (check your bill for the due date).

    The meter reading and the consumption history show approximately 30 days. However, depending on the read date, your new bill will typically reflect usage in a range of 28 to 32 days of service. (Note that during the transition to monthly billing, bills will likely include more or even fewer days than this range until the billing cycles and readings are entirely transitioned over to the 30-day billing period.)

  • What are the benefits of monthly billing?

    Benefits of monthly billing include:

    • Smaller, manageable payments.
    • More efficient household budgeting: Your water bill will now arrive at a similar frequency with most other utility bills such as gas and electric, making your monthly budget that much simpler.
    • Timely water use information: Monitoring your water use can help you understand consumption habits and manage water costs.
    • Detect possible water leaks quickly: With more timely information, you’ll easily notice if your water use is different from normal. This allows for the early detection and prompt repair of leaks, reducing the possibility of a high water bill.
  • How is the Town of Elon making sure customers are notified about the transition to monthly billing?

    The Town of Elon is posting information on our website and social media, and reaching out to customers via the Town newsletter and bill messages.